Terms of service

Terms of Service

Overview
Welcome to Aussie Spices Online. "We", "us" and "our" refer to Aussie Spices Online, a trading name of Wattle and Waffles Pty Ltd (ABN 15 697 955 098), PO Box 2, Chirn Park QLD 4215, Australia. We operate this website and online store, including all related information, content, features, tools, products and services (the "Services"). Our store is powered by Shopify.

These Terms of Service, together with the policies they refer to (our Refund Policy, Shipping Policy and Privacy Policy), set out your rights and responsibilities when you use the Services. By visiting, using or buying through the Services, you agree to these Terms and our Privacy Policy. If you don't agree, please don't use the Services.

Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. If anything in these Terms conflicts with those rights, those rights apply.

1. Access and accounts
   You must be 18 or older to place an order, or have the permission of a parent or guardian. You may be asked for information such as your name, email address, billing, payment and delivery details. You agree that the information you give us is correct, current and complete. You're responsible for keeping your account login secure and for all activity on your account. You may not transfer, sell or share your account with anyone else.

2. Our products
   We make every effort to describe and show our products accurately. Colours and appearance may vary slightly from what you see on screen, and as our herbs, spices and blends are natural products, colour, aroma and texture can vary a little between batches. Product descriptions, recipes and serving suggestions are a general guide. We may change product descriptions, discontinue products or limit quantities at any time.

3. Ingredients and allergens
   Ingredient and allergen information is shown on our product pages and labels. Please always check the label before use. If you have a food allergy or intolerance, please contact us before ordering so we can answer your questions. Information on our website, including the Herbs and Spices List, is general information only and is not health or medical advice.

4. Orders
   When you place an order, you're making an offer to buy and you authorise us and our payment providers to charge your chosen payment method for the order total. We may accept or decline an order at our discretion, subject to the law. Your order is accepted when we confirm it. Please check your order carefully before submitting it, as we may not be able to change or cancel it once it has been accepted. If we can't accept, need to change, or cancel an order, we'll try to contact you using the email address or phone number you gave us. Returns and exchanges are handled under our Refund Policy and the Australian Consumer Law.

5. Wholesale and reseller accounts
   Wholesale and reseller pricing is available only to approved trade customers. We may approve, decline or close a wholesale account at our discretion. Wholesale prices, pack sizes and minimum order quantities are shown when you're logged in to your approved account, and may change without notice. Wholesale pricing is confidential and must not be shared or published. Reseller packs are supplied for resale in their original, unopened packaging. Products bought at retail prices are for personal or household use.

6. Prices and payment
   All prices are in Australian dollars (AUD) and include GST where it applies. Delivery charges are shown at checkout before you pay. Prices, discounts and promotions may change without notice, but the price you pay is the price shown when you place your order, as confirmed in your order confirmation email. Some promotions have their own terms; if these conflict with these Terms, the promotion terms apply to that promotion. You agree that you're authorised to use the payment method you provide, that the details you give are correct, and that you'll pay all charges at the prices shown, including delivery.

7. Shipping and delivery
   Delivery times are estimates only. We're not responsible for delays caused by Australia Post, its contractors or other carriers, or by events outside our reasonable control, such as natural disasters, severe weather, supply shortages, outages or government action. See our Shipping Policy for details.

8. Intellectual property
   The content of the Services, including our name, logo, text, recipes, images, graphics and product listings, is owned by us or our licensors and is protected by Australian and international copyright and trade mark laws. You may use the Services for your own personal, non-commercial use. You must not copy, reproduce, republish, distribute or modify any of this content without our written permission, except as permitted by law. Approved resellers may use our product images and descriptions to promote our products, with our consent. Shopify's name and logo are trade marks of Shopify. Other names and logos on the Services belong to their owners.

9. Third-party tools and links
   The Services may include tools, content or links provided by third parties. We don't control them and aren't responsible for their content, accuracy or practices. Using them is at your own risk, and their own terms and privacy policies apply.

10. Relationship with Shopify
    Our store is powered by Shopify. All sales through the Services are made directly with us, not with Shopify, and Shopify is not responsible for the sale of our products to you.

11. Privacy
    Our Privacy Policy explains how we collect, use and disclose your personal information, in line with the Privacy Act 1988 (Cth). Because our store is hosted by Shopify, Shopify also collects and processes information about your use of the Services, which may be stored outside Australia. See our Privacy Policy and Shopify's privacy policy (https://www.shopify.com/legal/privacy/app-users) for details.

12. Reviews and feedback
    If you send us reviews, feedback, ideas or other content ("Feedback"), you give us a free, worldwide, ongoing licence to use, reproduce, edit and publish it, including to promote our products. You confirm that your Feedback is your own, is honest, and doesn't break the law or anyone else's rights. We aren't required to publish, keep confidential, pay for or respond to Feedback, and we may remove any Feedback we consider unlawful, offensive or misleading.

13. Errors and omissions
    Occasionally the Services may contain errors in product descriptions, pricing, promotions, delivery charges, delivery times or availability. We may correct these errors and update information at any time. If a product is listed at an incorrect price or with incorrect information, we may cancel any order for it, including after you have placed it. If we cancel an order after payment, we'll refund you in full.

14. Prohibited uses
    You may use the Services for lawful purposes only. You must not use the Services to break any law; infringe our or anyone else's rights; harass or harm anyone; send false or misleading information, spam or malicious code; impersonate anyone; collect other people's personal information; or interfere with the security or operation of the Services. You must not use robots, scrapers, automated tools or AI agents to access the Services except as allowed in section 15. We may suspend or close your account if you breach these Terms.

15. Automated agents
    Any software or AI agent acting on someone's behalf ("Agent") may only use the Services if it clearly identifies itself as an Agent in its requests (including "Agent/[agent name]" in its user agent string), does not pretend to be a human or get around CAPTCHAs or other access controls, and stops if we ask it to. We may limit or block Agents.

16. Termination
    We may suspend or end your access to the Services at any time if you breach these Terms. You remain responsible for any amounts owing up to that date. Sections that by their nature should continue (including intellectual property, feedback, liability, indemnity and governing law) continue after termination.

17. Australian Consumer Law and warranties
    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
    Apart from those guarantees and any other rights that cannot be excluded, information on the Services is provided for general information only, and we don't warrant that the Services will be uninterrupted, timely, secure or error-free.

18. Limitation of liability
    To the extent permitted by law, we (and Shopify) are not liable for any indirect or consequential loss, including loss of profit, revenue or data, arising from your use of the Services or any product bought through them. Where the law allows us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited to replacing or resupplying the goods, or refunding the price paid. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law.

19. Indemnity
    To the extent permitted by law, you agree to indemnify us (and Shopify) against any loss, damage, claim or reasonable legal costs arising from your breach of these Terms, your breach of any law or anyone else's rights, or your misuse of the Services.

20. General
    If any part of these Terms is found to be invalid or unenforceable, the rest continues to apply. If we don't enforce a right under these Terms, we haven't waived it. These Terms and our policies are the entire agreement between you and us about the Services. You may not transfer your rights under these Terms without our written consent; we may transfer ours. Headings are for convenience only. If these Terms are translated, the English version applies.

21. Electronic communications
    By using the Services or placing an order, you agree that we may send you order, account and service-related messages by email or through the Services. Please keep your contact details up to date.

22. Governing law
    These Terms are governed by the laws of Queensland, Australia. You and we submit to the courts of Queensland and courts that can hear appeals from them. This doesn't affect any rights you have under the Australian Consumer Law or other laws that apply where you live.

23. Changes to these Terms
    We may update these Terms from time to time by posting the new version on this page. The current version always applies. If we make a material change, we'll let you know as required by law. If you keep using the Services after a change, you accept the updated Terms.

24. Contact us
    Questions about these Terms can be sent to info@aussiespices.com or 0432 323 072, or by post to Aussie Spices Online, PO Box 2, Chirn Park QLD 4215.