Refund policy

Return & Refund Policy

Money-back guarantee
If you’re not satisfied with the quality of a product, you can return it to us at your own expense: Aussie Spices Online, PO Box 2, Chirn Park QLD 4215. When we receive the goods, we’ll refund the original purchase price. Claims must be made within 20 days of the purchase date.

Returns and exchanges
If you ordered the wrong product, you can ask for a refund or an exchange. Products must be unopened and not tampered with in any way, and return postage is at your expense. We may charge a 20% restocking fee at our discretion.

How refunds are paid
Refunds are made to the original payment method, unless we both agree on another method (credit card, PayPal or direct deposit).

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This policy is in addition to those rights.